![]() This is a new one for me because normally Internet reliability is one advantage that Hilton has over Marriott. The Internet is abysmal, even the premium that costs $5 extra. There is still 2 inches of water in the bottom of the dishwasher. I reminded the front desk of this issue the next day, and no one ever came to fix it. I’m writing this review on my last of 3 nights here, and I have not been able to use the dishwasher. I reported the problem and fully expected that it would be handled the next day. The bad: I chose this hotel for its kitchen facilities, and on the first night, I noticed that there were 2 inches of water standing in the bottom of the dishwasher. If being in Upper Arlington is a must for you, then try Townplace Suites next door first, but if they are full, then this hotel is an acceptable substitute. The employees - though obviously too few in number - are friendly. The Good: the hotel is located in a very convenient location, and it is quiet at night. I am beginning to rethink my Hilton Honors membership because over the last few months, I have seen such a downturn. I have stayed in this hotel many times, and it has dropped in quality. Plenty of choices for restaurants nearby and it's not far from the OSU hospitals.… But the location is great and you can park in the garage for free next door. The next morning we went next door for breakfast. The breakfast casserole was cold and the eggs weren't great. We went down the first morning to eat before heading to the hospital and we ended up throwing quite a bit away. ![]() Only downside was the breakfast (and the reason for only 4 stars). They were both very spacious, though there was more natural light in the separate living/bedroom suite. We had both a king bed suite then a separate bedroom and living room suite. All the staff we interacted with were great. We ended up staying at the hospital so late, we never got to tell her thank you again. The next morning, I was preparing to take my family member to the hospital for surgery when a staff member came out to the car and offered her support. Mentioned it when I checked in when asked if I was there for business or pleasure and the woman must have made a note. Stayed here for a couple nights as a family member was having surgery at The James.
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